FAQ
Do you offer Home Try-Ons?
Do you offer Home Try-Ons?
How Home Try On Works
Dress samples shipped right to your door! Easy as 1 - 2 - 3!
Step #1
Select Style and Size from our Home Try-On Collection and get it sent to your door.
Step #2
Test out your dresses for 3 days, then ship them back in the same box.
Step #3
Place Your Order from our Store and make it official!
Samples must be returned in original condition (free of makeup, pet hair, scent, deodorant, floor debris, and stains) 3 business days after arrival to avoid late fees which can be $10 per day. (Weekends or holidays are not counted towards your 3 days). If not returned after 5 days from the date of arrival or in poor condition full retail price will be charged.
Convenient and in the comfort of your own home
Try on your dress to see how it fits and see the color in real life, purchase a home try on box from us to make sure it is right for you. You can also schedule a virtual appointment with us before or while you have the try on box, so we can help answer any questions.
Samples must be returned in original condition (free of makeup, pet hair, scent, deodorant, floor debris, and stains) 3 business days after arrival to avoid late fees which can be $10 per day. (Weekends or holidays are not counted towards your 3 days). If not returned after 5 days from the date of arrival or in poor condition full retail price will be charged.
Virtual or In Person Appointments
Want a more personalized experience? We would love to setup a in person try on session or a video call to show you our dresses and answer any questions. Click Start Here below to answer a few questions and we will get in touch with you to get you scheduled with a stylist.We look forward to helping you!
Are you a US company?
Are you a US company?
What's your return policy?
What's your return policy?
Wedding Dresses - Due to the unique characteristics of our products, we do not offer returns, refunds or exchanges. Every order is custom to meet each customer's specifications.
Online Purchases Only:
1. Return within 14 days from date of delivery for an exchange or refund.
2. Shipping is non refundable and could be subject to a $10 restocking fee.
3. Items MUST be in original condition and have all tags attached and in original packaging. Items must not be worn, altered, washed, have any odor, makeup, stains, pet hair or floor debris.
4. Any packages received after 14 days or doesn’t meet the requirements will be returned at your expense.
5. All sale items are final sales.
All refunds are processed within 2-3 business days from receipt of return.
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All returns & exchange orders must be notified within 14 calendar days upon receiving the order. All returns must have a Return Authorization Number (RA#)
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Refunds will be issued after receipt of items and after they have been inspected by our Returns Department. Items must be returned in its original package. To expedite your return please include detailed reason and place a sticker over the damaged area.
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We will not accept any items if... - Worn - Altered - Ripped - Odors - Or any other damage caused by the receiver.
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Please contact us via e-mail at info@theasherlane.com to receive an RA#. Please make sure to ship back the return goods within 5 days of receiving your RA#. Return labels are issued for damages and styles shipped in error only. Returns that don’t have any product damage are not subject to a return label from us.